Email is shown as Delivered but has not been received by user it was sent to

Last Modified

Mon May 25 13:27 GMT 2020

Description

• Email is shown as Delivered but has not been received by User it was sent to
• Checked the User's spam/junk folder and nothing is there

Environment

• Mail Assure
• Email Delivery

Solution

• In the Logs search page add the column Delivery Data then click Show Results
• The text in the Delivery Data column will contain an ID
• The recipient server/recipient mail filtering system accepted the message and provided the ID in the column
• Investigate the recipient server/recipient mail filtering system with the ID to investigate why the message has not been received