Canceling Your Account

Canceling will cease DNS resolution

When you cancel DNS Filtering, the DNS Filtering servers will stop answering DNS Requests on those networks using DNS Filtering and the networks’ end users will experience a loss of internet connectivity.

To ensure uninterrupted DNS service, we highly recommend pointing these networks to a public resolver such as Cloudflare (1.1.1.1, 1.0.0.1) or Google (8.8.8.8, 8.8.4.4) before canceling your DNS Filtering service.

If you intend to close your DNS Filtering account with us, kindly submit a cancellation request through our Customer Care portal. We would also appreciate the opportunity to discuss any implementation issues or concerns you have with the product.