Enable Recovery Testing

Devices cannot be added to a Recovery Testing plan if already assigned to a Self-hosted Standby Image plan or Standby Image to Azure plan.

From Main Dashboard

To enable Recovery Testing on a device from the Management Console's main Dashboard, follow the steps below:

  1. Log in to the Management Console under a SuperUser or Manager account
  2. Select the device(s) you wish to assign a plan to using the checkboxes to the left of the device name
  3. From the New Dashboard:
    1. Click Add to recovery plan from the Toolbar

    2. Select Recovery Testing

  4. From the classic Dashboard, click Assign then Recovery Testing plan

  5. In the Assign recovery testing plan window, choose which plan to assign:
    • Biweekly - This will automate the recovery with fortnightly boot testing and screenshot creation (every 14 days)
    • Monthly - This will automate the recovery with monthly boot testing and screenshot creation (every 30 days)
    • No plan

      Assigning No plan will remove any previously assigned recovery testing plan from the device

  6. Click Continue
  7. Confirm the compatibility of devices and click Next

  8. Enter the security code/encryption key or passphrase for the device(s). This can be either:
    • Private encryption key - Created by yourself when installing Backup Manager on the device. If you have lost the encryption key/security code for the device, you will need to Convert devices to passphrase-based encryption
    • Passphrase encryption - These are generated on demand for automatically installed devices. You can find information on this here

    If you are logged in as a security officer, this will be detected automatically.

    Any customer based in the EU (except Germany) will be required to agree to the policies linked.

  9. Click Next to progress to the Report window to enter one or more email addresses to receive a report when recovery has completed (separate multiple email addresses using a comma or semi-colon)

    If you do not want to add an email address to receive reports, click Skip this step

  10. Select Next to enable the plan on the selected devices
  11. You will now see the status of the plan has changed to Completed and the banner shows the number of devices added to the plan.

  12. Click Finish to complete the process

From Device Properties

As with any normal device, when you click on the device name, you will see the Device Properties dialogue. If no plan is assigned to a compatible device, the Settings tab will display an option to add the device to plan.

  1. Click the Device name from the Backup Dashboard
  2. Navigate to the Settings tab
  3. Select Add to Recovery Testing

  4. Select the restore frequency
    1. Bi weekly (every 14 days)
    2. Monthly (every 30 days)

  5. Click Next
  6. You will now be taken to the Add device to plan wizard. Follow the steps to enter the devices Security Code/Encryption Key starting at step #8 where you can now follow the above instructions to add the device to the plan

You may also add or change Recovery testing report recipient email addresses via the devices Settings tab, when the plan is already in place.

From Recovery Testing Overview

To add Recovery Testing to devices from the dedicated Recovery Testing Overview:

  1. Log in to the Management Console under a SuperUser or Manager account
  2. Navigate to Recovery Dashboard > Recovery Testing
  3. Click Add to Plan
  4. Select Recovery Testing

  5. Select the customer the device(s) you wish to apply the Recovery Testing plan belong to
  6. Choose the restore frequency
    • Biweekly (every 14 days)
    • Monthly (every 30 days)

  7. Click Next
  8. Select all devices to apply the recovery testing plan

    In this window, it is possible to search compatible devices by Device Name, Customer Name and Profile

  9. You will now be taken to the Add device to plan wizard. Follow the steps to enter the devices Security Code/Encryption Key starting at step #8 where you can now follow the above instructions to add the device to the plan

Recovery testing report

Where the plan has Recovery testing report recipient email address(es) configured, once the test has completed those recipients will receive the report in their email in-box. Below is an example of a successful test email.