Add Recovery Locations

Instructions for how to Install N-able Recovery Service on Hyper-V Server 2019 need to be followed specifically, due to several differences in the Hyper-V 2019 server configuration.

Create Recovery Locations

  1. Log in to the Management Console under a SuperUser account
  2. Navigate to Recovery > Recovery Locations
  3. Click Add recovery location at the top of the page
  4. In the Add Recovery Location wizard, select the customer to attribute the recovery location to, from the dropdown
  5. Download the recovery service installer
  6. Do not change the installation package name. The installation package name contains unique identifiers to your account.

    This is a one-time installer and can only be used to install a single instance of the recover service. The installer will fail if you attempt to use the same package for another installation.

  7. Run the downloaded installation package on the device where the Virtual Machines should be restored to
  8. The recovery location will appear in the list after installation is complete

  9. Give the recovery location a storage location by:
    1. Click Add storage location
    2. Enter the drive letter or local path to the folder where your virtual machine files will be stored in the box
    3. Click Save

Once locations are added, you may continue with adding devices to the Standby Image plan.

Installing the Recovery Locations recovery service on a Hyper-V Server 2019 requires additional configuration during the setup of the Hyper-V. See here for instructions on installation of the recovery service on Hyper-V Server 2019.

Add Device to Recovery Location

Devices can be added to a Recovery Location one at a time, thereby enabling the Standby Image Plan, from the Recovery > Recovery Locations page using one of three methods.

Devices can only be added to the Recovery Location using these methods one at a time.

These will only be available if the Recovery Location is Online.

  1. Top bar menu
    1. Select the checkbox for the Recovery Location to add the device to
    2. At the top of the Recovery Locations page, select Add device to location

    3. You will now be taken to the Add devices wizard. Follow the steps to enable the Standby Image Plan starting at #5 by confirming the Customer selected is correct.
  2. Location context menu
    1. Right-click on the Recovery Location to add the device to
    2. Select Add device to location

    3. You will now be taken to the Add devices wizard. Follow the steps to enable the Standby Image Plan starting at #5 by confirming the Customer selected is correct.
  3. Right hand menu
    1. Click the action item button for the Recovery Location, seen as three dots in a vertical line to the right of the location's storage drive
    2. Select Add device to location

    3. You will now be taken to the Add devices wizard. Follow the steps to enable the Standby Image Plan starting at #5 by confirming the Customer selected is correct.