Microsoft 365 Domain Properties

Users of all roles can view Microsoft 365 domains present in the Management Console. They appear next to regular Backup Manager devices in the Backup Dashboard module.

To filter for Microsoft 365 domains:

  1. Use the Select Filter dropdown and choose the Account type filter
  2. Select the dropdown and tick Microsoft 365
  3. Click on a domain name to view the Domain's property tabs

Once the Domain Properties windows is open, the different tabs will provide you with the relevant information.

View Overview

On the Overview tab, you can check the account statistics for the services added to the domain.

In here, can view or change the customer that the domain belongs to as well as view the domain name and the date the domain was created. You may also add or remove services from the domain.

Change customer

The customer a domain belongs to can be changed by:

  1. Click the customer name
  2. Select the new customer from the dropdown or add a new customer by clicking Add
  3. Click Save

Add Services

To add new services either:

  1. Add it using Add Service Name from the Device Overview tab
  2. Or

  3. Follow the Add Microsoft 365 domain steps for the relevant service in the Enable Backups page

Remove Services/Delete Backups

This is only available to Management Console users with Security Officer permissions, all other users will not see this option.

To remove a service and delete the backups for this service,

  1. Click the three dots to the right of the service to open the Action Menu
  2. Select Delete Service Name

Deleting data can take up to 30 days.

It will not be possible to recover previously backed up data from any mailbox, account or site which has since been removed from the N-able Cloud


The History tab will provide you with a list of the backup and recovery sessions for this device, what data source they are for and the status of this backup session.

The list of historical events can be filtered using the filter options on the left hand side - as each filter is configured, you will see filter chips across the top of the results. Click 'x' in the chip to remove that filter item, or to remove all filters, click Clear all filters .

The date range filter item allows selection of default or custom ranges

Errors Column

In the Errors column of the History tab, you can click the errors count (if it is over 0) to open the Session errors dialog, which details the errors encountered during the backup itself - these may aid with any troubleshooting of the issue.

Error information given here will be required by support in cases where you contact them for assistance.


You can check the Audit tab to see which user account has been used to carry out actions on the domain.

In here you will be able to see which user account created the domain, added or removed services, amended backup selections, started restores and deleted backup history.

Protected Users

On the Protected users tab, you can view a full list of all protected users, how many of these users are billable and the services protected for these users.

This tab is read-only, but filtering is available on the left hand banner to select which services and types of users you wish to view.

  • Where there is a backup for an Exchange user it will be counted as a Billable User
  • Where there is a backup for a OneDrive user it will be counted as a Billable User
  • SharePoint users detection: the public Microsoft API is utilized to gain information about users on the selected SharePoint site collections. If a user has never logged into the site collection, or had never been referenced in the site collection in some other fashion, then that user will not appear in the console list.