System requirements for Backup Manager

Hardware requirements

  • 2 GB of computer memory (RAM)
  • Dual-core processor or better
  • 150 MB of free disk space (for installation)
  • Screen resolution of 1024 х 768 pixels or higher
  • High-speed Internet connection

The amount of free disk space required for future usage depends on the size of your backup selection and whether you have enabled a local storage directory (LocalSpeedVault).

macOS requirements

From the version 26.7 onwards, Backup Manager provides native support for both Apple Silicon (M-series chips) and Intel-based Mac computers. A single universal installer detects the device's hardware and automatically installs the optimized native version for your architecture.

Apple Silicon and Rosetta 2

Rosetta 2 is no longer required for new installations of the Backup Manager on M-series hardware.

For existing Apple Silicon devices currently running the Backup Manager via Intel emulation (Rosetta 2), the application will automatically migrate to the native Apple Silicon version during the normal auto-update process. No manual intervention is required.

If you need to install an older version of the Backup Manager on an Apple Silicon device, it will run in Intel emulation mode and Rosetta 2 must be installed. You can install it by opening the Terminal and running the following command:

softwareupdate --install-rosetta

Software requirements

Supported operating systems

You can back up and restore data located on Windows OS, macOS and GNU/Linux. Please see the table below for the full list of supported operating systems:

Windows versions macOS versions GNU / Linuxversions
  • 10.15 Catalina
  • 11 Big Sur
  • 12 Monterey
  • 13 Ventura
  • 14 Sonoma
  • 15 Sequoia
  • 26 Tahoe
  • RedHat Enterprise Linux (RHEL): 7, 8, 9
  • CentOS: 7
  • CentOS Stream: 8, 9
  • Debian: 10, 11, 12, 13
  • Ubuntu LTS: 20.04, 22.04, 24.04, 26.04

Parallels are not officially supported for Backup Manager when backing up macOS with Windows parallels. If you wish to use Backup Manager in this situation, there may be abnormalities so please test the backup by doing a restore as soon as possible. Two backup accounts may be necessary to backup both the macOS Files and Folders and the Windows Files and Folders.

Backup on devices using Operating Systems which are not officially supported may still work, but as we no longer test these versions, we cannot guarantee full functionality. In situations where the device cannot be upgraded to a supported OS, you may encounter issues with new features, or there may be abnormalities so please test the backup by doing a restore as soon as possible.

Note for Windows:

On Windows devices, Backup Manager supports 32 or 64-bit architecture.

Note for macOS:

As of version 21.10 of Backup Manager, macOS versions prior to 10.14 Mojave are no longer officially supported.

Backup Manager supports both x86_64 (Intel) and ARM64 (Apple Silicon) architectures natively. Ensure you enable macOS Full Disk Access for the Backup Managerbefore running backups.

Note for GNU/Linux:

In addition to the major Linux distributions that are regularly tested in-house, it is possible to run the Backup Manager practically on any GNU/Linux distribution that meets the following requirements:

  • Architecture: x86 or x86_64/amd64
  • Kernel: 2.6.9+ with NPTL
  • glibc: 2.4 or greater (all data sources except for MySQL); 2.5 or greater for the backup and recovery of MySQL

Supported web browsers

Most web browsers that have JavaScript on are supported. We recommended the following browsers:

TLS

Cove Data Protection (Cove) requires the use of Transport Layer Security Protocol (TLS), the supported versions of this being:

  • 1.2
  • 1.3

Previous versions of TLS have been deprecated and are no longer supported.

Firewall

The Backup Manager relies on the following ports:

  1. Port 443 TCP outbound. It is almost always open on workstations but may be closed on servers
  2. Local port 5000. If this port is unavailable, the Backup Manager detects a free port automatically (starting from 5001, 5002 and up)

In most cases, no firewall configuration is required.

DNS

The DNS should also be accepted if router or firewall rules are in place to allow full communication to all storage nodes:

  • *.cloudbackup.management
  • *.iaso.com
  • *.backup.management
    • Some firewalls treat *.backup.management to mean every subdomain but not backup.management itself. The root domain as well as the subdomains are needed to pass through.
  • *.mob.system-monitor.com
  • *.prd.bckp.io
  • *.amazontrust.com

Due to the location of storage, allow traffic from the Netherlands and Ireland.

Antivirus

The following paths and executables should be added to the antivirus exclusions list of any device where Backup Manager is installed:

  • Paths:
    • C:\Program Files\Backup Manager
    • C:\ProgramData\Managed Online Backup
    • C:\ProgramData\MXB
    • Virtual drive location (typically B:)
  • Executables:
    • C:\Program Files\Backup Manager\ClientTool.exe
    • C:\Program Files\Backup Manager\ProcessController.exe
    • C:\Program Files\Backup Manager\BackupFP.exe
    • C:\Program Files\Backup Manager\BackupIP.exe
    • C:\Program Files\Backup Manager\BackupUP.exe
    • C:\Program Files\Backup Manager\BRMigrationTool.exe

The device must be online and the BackupFP.exe process must be running