General

We do not detail any costs within the documentation, please visit the Contact Us page for detailed contact information.

You can submit feature requests and vote for them on the N-able Ideas page.

Please contact your sales representative.

For a single current invoice, contact the sales (they can take payments over the phone). For multiple or past due invoices, call the finance department (919 957 5099, option 3 for accounts).

This must be handled by our sales team as they will need to get permission from both Partners and the reseller before making any changes. Sales can be contacted at:

• 1-919-957-5099 (US/CAN)
• +44 (0) 1382 309040 (EMEA)
• +61 (0) 8 7123 4060 (APAC)

Auto-pay details are now managed in the Community Resource Center profile. Please access your profile at https://community.n-able.com.

Please send any questions you might have to sw-msp-cloudbilling@n-able.com.

All update and release notes are available at https://status.n-able.com/cove/ where you can sign up to receive email notifications when anything is posted.

1. Log in to the Trial account as a SuperUser
2. Accept the End User License Agreement (EULA) if you have not done so already
3. At the top of your screen, select Request Upgrade

A member of our Sales team will then move your account from Trial to Production.

No.

Devices are removed together with all data that has been backed up for them. There is no way to restore a device or its data after the device has been deleted from the system.

The timeout for an active session in the Cove Management Console is 8 hours.