In Cove Data Protection (Cove), billable users are those in Microsoft 365 that have at least one of the following data sources (services) protected:
- Exchange (Regular)
If only an Exchange (Shared) data source is protected, this is not billed,
- OneDrive
- SharePoint
- Teams
I.e. billable users are:
- All protected users with a regular mailbox.
- Protected users with a shared mailbox if they also have OneDrive, SharePoint, or Teams protected.
This may be the case if the mailbox was converted from a regular mailbox to a shared one.
For full details on what classes as a protected user, see Microsoft 365 Protected Users and Resources.
Billing Status
Key
The following icons indicate availability:
| Key | Status |
|---|---|
|
Data source is protected |
|
Data source not protected |
See billing status depending on a combination of Microsoft 365 data sources:
| Billing Status | Exchange | OneDrive | SharePoint | Teams |
|---|---|---|---|---|
 Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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Billable
|
Regular mailbox |
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 Free |
 Shared |
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Billable
|
Shared |
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Billable
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Shared |
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Billable
|
Shared |
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Billable
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Shared |
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Billable
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Shared |
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Billable
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Shared |
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Billable
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Shared |
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Billable
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Billable
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Billable
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Billable
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Billable
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Billable
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Billable
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The number of billable users is displayed on the Protection Summary > Users tab of the domain properties.
The number of billable resources is displayed on the Protection Summary > Resources tab of the domain properties.
