Restore Microsoft 365 Exchange Data

Before you begin restoring Microsoft 365 Exchange data, ensure you have met the necessary requirements:

Requirements

The following account types are required:

  • A Security Officer role (for initiating a restore)
  • A Global administrator account for Microsoft 365

Instructions

  1. Log in to the Management Console as a user with Security Officer permissions
  2. Open the action menu for the domain and click Restore Exchange

  3. Connect to the Microsoft 365 Exchange domain with administrative account credentials

    If you do not see the authentication page, make sure your browser is not blocking pop-up windows.

  4. Accept the required permissions

  5. You will receive a confirmation that the connection has been successful for the restore

  6. Select the mailbox you wish to restore items from

  7. Select the backup session you wish to restore from
  8. Select the data to restore and click Next
    1. From the Folders tab:
      • Regular Mailbox
        • Archive
        • Calendars
        • Contacts
        • Conversation History
        • Deleted items
        • Drafts
        • Inbox
        • Junk Email
        • Outbox
        • Recoverable items
        • Sent items
      • In-Place Archive mailbox
        • In-Place Archives data is available for restore within each Exchange restore session where In-Place Archives were backed up for selected mailbox (In-Place Archives backup has been enabled for the device and the user has In-Place Archive mailbox enabled).

          • Microsoft may resend calendar event notifications when restoring a full mailbox. To avoid this, deselect calendar items before restoring.

      2. Or

    2. Select the folder you wish to filter from the list by clicking the arrow and the icon respectively

      It is possible to filter for Inbox, Deleted Items, Drafts, Junk Email, Outbox, Recoverable items, Sent items or any additional folders by:

      • Attachments

        • All emails
        • Email with attachments
        • Email with no attachments
      • Message fields

        • From
        • To
        • Subject
        • Message content
    3. It is possible to filter for contacts by:
      • Name
      • Email
      • Company
    4. It is possible to filter for calendars by:
      • Message fields
        • Organizer
        • Subject
      • Calendar (Appointment Type)
        • All
        • Single
        • Recurring

      When restoring Calendar items, these will not be placed back into the original calendar location. Instead these will be placed in a folder titled "Restored_DD-MM-YYYY", where "DD-MM-YYYY" is the recovery date, in the mailbox.name/Calendar/ folder.

  9. Select the destination account for the restored data from the dropdown

    10. You can select either the original user or any alternate user from the destination account dropdown to restore the In-Place Archives data.

    If the selected user does not have In-Place Archives enabled, the Restore location options will be disabled.

    Exchange items from an active account can be restored to either the same account or another account. Exchange items from a deleted or unlicensed account can only be restored to another account.

    You may request to disable the ability to select a restore destination at a different account by contacting N-able support.

  10. Select the restore location for selection from Auto-generated, Original, or Custom:

    11. In-Place Archives can be restored to Original, Auto-generated or Custom Restore location of In-Place Archives mailbox.

  11. Confirm your intention to start the recovery and close the wizard

    Microsoft may resend calendar event notifications when you restore a full mailbox. If you wish to prevent this, please deselect calendar items.

    12. If selecting an alternate user for the destination account, this will be noted in the Restore Location section of the Summary: