One-time email notifications in Cloud Management Console

Cove Data Protection (Cove) provides 2 types of email notifications:

  • Scheduled notifications (used for the delivery of Backup and Continuity dashboards on a regular basis). They are set up through the Management Console (instructions)
  • One-time notifications (based on a certain event). At the moment, these can be set up only through the Cloud Management Console

Instructions

Here is how to create one-time notifications:

  1. Log in to the Cloud Management Console under a SuperUser account
  2. Select a customer on the Partners panel (the rule will work for this customer and its customers)
  3. Click Manage > Manage notification rules

  4. Click Add rule
  5. Format the rule as appropriate
  6. Save the changes

If the rule has been formatted correctly, it will start working as soon as it is created. You can disable it using the checkbox next to its name (and enable it again when necessary).

Formatting rules

Field name Value Definition
Entity Partner -
Event-based Not selected -
Expression partner.state == state.registered && partner.level != level.endcustomer Customer registered for trial
partner.state == state.InTrial && partner.level != level.endcustomer Trial request accepted
partner.state == state.rejected Trial request rejected
partner.state == state.intrial && partner.begintrialdate + 8.days() < Time.now() && partner.level != level.endcustomer 8th day of trial is over
partner.state == state.intrial && partner.begintrialdate + 15.days() < Time.now() && partner.level != level.endcustomer 15th day of trial is over
partner.state == state.waitingforproduction && partner.level != level.endcustomer Customer ready for production
partner.state == state.InProduction && partner.level != level.endcustomer Customer approved for production
partner.state == state.NotActive Customer disabled for inactivity
Predicate False to true -
Schedule */1 * * * Every minute (recommended for urgent emails, for example those that require the delivery of access details)
*/15 * * * Every 15 minutes
0 */6 * * Every 6 hours
Statistics type (Not applicable) -

Here is a sample one-time notification rule related to customers' activities.

You can create rules for the delivery of email alerts based on certain session statuses of backup devices. For example, if a backup session fails, all people concerned will immediately get an email notification. This is possible both for backup sessions and restore sessions.

Field name Value Definition/comments
Event-based Selected -
Expression prev.timestamp != curr.timestamp && curr.status == status.failed Create an alert if a session fails.
prev.timestamp != curr.timestamp && curr.status == status.aborted Create an alert if a session gets aborted.
prev.timestamp != curr.timestamp && curr.status == status.inprocess Create an alert if a session is in progress. If the session lasts more than 15 minutes, there will be several notifications with 15-minute intervals.
prev.timestamp != curr.timestamp && curr.status == status.completedwitherrors Create an alert if a session is completed with errors.
prev.timestamp != curr.timestamp && curr.status == status.notstarted Create an alert if a session does not start as due.
prev.timestamp != curr.timestamp && curr.status == status.overquota Create an alert if a session fails with the "Overquota" status (product limitations exceeded: maximum file size, maximum selection size or maximum used storage).
prev.timestamp != curr.timestamp && curr.status == status.completed Create an alert if a session is successfully completed.
prev.timestamp != curr.timestamp && (curr.status == status.completed || curr.status == status.completedwitherrors) && curr.plugin==plugin.VirtualDisasterRecoveryPlugin

Create an alert if a virtual disaster recovery session is successfully completed or completed with errors.

If the Start the virtual machine after restore and take screenshot setting has been enabled in the virtual disaster recovery settings, the email notification will contain a screenshot confirmation of the booted virtual machine along with the following details:

  • the machine name
  • the system time
  • the recovery session time
  • the list of stopped services with the autostart property
  • system log records (you can customize their number through the advanced settings (the VdrCheckReportSystemLogCount parameter)
Statistics type
  • Backup
  • Restore
 Determines whether the rule applies to backup sessions or to restore sessions.

Here is a sample rule for a failed recovery session.

Field name Value Definition/comments
Event-based Selected -
Expression curr.lsvStatus == synchronizationStatus.failed && prev.lsvStatus != curr.lsvStatus Create an alert if the LocalSpeedVault fails to synchronize with the Cloud (or with remote storage for software-only customers).
(curr.lsvStatus == synchronizationStatus.running || curr.lsvStatus == synchronizationStatus.synchronized) && prev.lsvStatus == synchronizationStatus.failed Create an alert if the LocalSpeedVault status changes from "Failed" to "Synchronized" or "Synchronizing"
curr.lsvStatus == synchronizationStatus.synchronized && prev.lsvStatus == synchronizationStatus.failed Create an alert if the LocalSpeedVault status changes from "Failed" to "Synchronized"
Statistics type Backup -

To create notification rules based on Cloud storage statuses, replace lsvStatus with backupServerStatus in the expression.