Cove: Error: "VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events."

Last Modified

Thu Dec 31 10:56 GMT 2020

Description

  • Backup fails with error: "VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events."

Environment

  • Cove Data Protection (Cove)
  • Windows Server 2008

Solution

  • Increase the timeout time for VSS operations:
    1. Click on Start > Run.
    2. Enter: regedit.exe.
      • Ensure backup of registry is made, before making any changes.
    3. Find the following registry entry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows: NT\CurrentVersion\SPP\CreateTimeout.
      • If the above path is not found, create it.
        • Right-click SPP > New > DWORD (32 bit) Value.
        • Name: CreateTimeout.
        • In the Value data field, enter: 1200000.
          • This needs to be a Decimal value.
          • 1200000 equals 20 minutes.
  • Please note, a reboot is not required for the above change.
  • If the above does not help, please apply the following hotfix from microsoft.