Reset a user's password

When you reset a user's password, you assign a temporary password that you can force to be changed on the next sign in.

Prerequisites

• You must be assigned the User Administrators role scoped to the tenants you want to manage.

Reset a user's password via the user list

1. In the left navigation, select Identity > Users.
2. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
3. Select the checkbox for a user and select Reset password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

   

4. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
5. Copy the password and give it to the user.
6. Ensure the toggle is turned on to force the password change on next sign in.
7. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
8. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset a user's password via user details

1. In the left navigation, select Identity > Users.
2. Use the customer selector to choose the customers from where you want to select users. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.

   The user list displays. You can filter and search the data, choose the columns to display, and export to Microsoft Excel. See Navigation and tools for table options.

   

3. Select the user's name to view the details.
4. On the Summary tab, select Reset Password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

   

5. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
6. Copy the password and give it to the user.
7. Ensure the toggle is turned on to force the password change on next sign in.
8. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
9. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset the password for a risky user

1. In the left navigation, select  Security > Risky Users.
2. Select the checkbox for a user and select Reset Password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

3. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
4. Copy the password and give it to the user.
5. Ensure the toggle is turned on to force the password change on next sign in.
6. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
7. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Updated: Mar 06, 2025