Reset user password

You can reset a user's password from the user list, user details, or the Risky users page. After a reset, the user must change their password at next sign-in. For cloud-only users, you can disable the default setting that enforces a password change at next sign-in if required.

Prerequisites

  • You must be assigned the User Administrators role scoped to the tenants you want to manage.

Reset user password from the user list

  1. In the left navigation, select Identity > Users.
  2. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
  3. Select the checkbox for a user and select Reset password.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  4. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  5. Copy the password and give it to the user.
  6. (Optional) For cloud-only users, you can turn off the toggle to force the password change on next sign-in.
  7. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  8. When prompted, select Done.

Reset user password from the user details

  1. In the left navigation, select Identity > Users.
  2. On the Users page, select the user's name to view the details.
  3. On the Summary tab, select Reset Password.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  4. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  5. Copy the password and give it to the user.
  6. (Optional) For cloud-only users, you can turn off the toggle to force the password change on next sign-in.
  7. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  8. When prompted, select Done.

Reset the password for a risky user

  1. In the left navigation, select  Security > Risky Users.
  2. Select the checkbox for a user and select Reset Password.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  3. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  4. Copy the password and give it to the user.
  5. (Optional) For cloud-only users, you can turn off the toggle to force the password change on next sign-in.
  6. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  7. When prompted, select Done.

Updated: Aug 01, 2025