Reset a user's password
When you reset a user's password, you assign a temporary password that you can force to be changed on the next sign in, and you are notified when the user resets the password.
Prerequisites
- You must be assigned the User Administrators role scoped to the tenants you want to manage.
Reset a user's password via the user list
- In the
Identity > Users.
, select - If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
- Select the checkbox for a user and select Reset password.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- Enter a new password that follows the following complexity rules and select Next:
- At least eight characters in length
- At least one special character, one uppercase letter, and one numeric character
- Copy the password and give it to the user.
- Ensure the toggle is turned on to force the password change on next sign in.
- Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
- When prompted, select Done.
Reset a user's password via user details
- In the
Identity > Users.
, select - On the Users page, select the user's name to view the details.
- On the Summary tab, select Reset Password.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- Enter a new password that follows the following complexity rules and select Next:
- At least eight characters in length
- At least one special character, one uppercase letter, and one numeric character
- Copy the password and give it to the user.
- Ensure the toggle is turned on to force the password change on next sign in.
- Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
- When prompted, select Done.
Reset the password for a risky user
- In the
Security > Risky Users.
, select - Select the checkbox for a user and select Reset Password.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- Enter a new password that follows the following complexity rules and select Next:
- At least eight characters in length
- At least one special character, one uppercase letter, and one numeric character
- Copy the password and give it to the user.
- Ensure the toggle is turned on to force the password change on next sign in.
- Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
- When prompted, select Done.
Updated: Apr 21, 2025