Reset user password

When you reset a user's password, you assign a temporary password that you can force to be changed on the next sign in.

Reset user password from the user list

  1. On the left navigation, go to Identity > Users.
  2. If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
  3. Select the checkbox for a user and select Reset password.

  4. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  5. Copy or record the password so you can send it to the user.
  6. Ensure the toggle is turned on to force the password change on next sign in.
  7. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  8. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset user password from user details

  1. On the left navigation, select Identity > Users.
  2. If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
  3. Filter or search to find the user you need and select the Name of the user to view the details.

  4. On the Summary tab, select Reset password.

  5. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  6. Copy or record the password so you can send it to the user.
  7. Ensure the toggle is turned on to force the password change on next sign in.
  8. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  9. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset password for risky user

  1. On the left navigation, select Security > Risky Users.
  2. Filter or search to find the user for who you want to change the password.
  3. Select the checkbox for the user.
  4. Select Reset Password.
  5. Enter a new password that follows the following complexity rules and select Next:
    • At least eight characters in length
    • At least one special character, one uppercase letter, and one numeric character
  6. Copy or record the password so you can send it to the user.
  7. Ensure the toggle is turned on to force the password change on next sign in.
  8. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
  9. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Updated: Mar 28, 2024