Reset user password

When you reset a user's password, you assign a temporary password that you can force to be changed on the next sign in.

Reset user password from the user list

1. In the left navigation, select Identity > Users.
2. Use the customer selector to choose the customers from where you want to select users.
3. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
4. Select the checkbox for a user and select Reset password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

   

5. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
6. Copy or record the password so you can send it to the user.
7. Ensure the toggle is turned on to force the password change on next sign in.
8. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
9. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset user password from user details

1. In the left navigation, select Identity > Users.
2. Use the customer selector to choose the customers from where you want to select users.
3. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
4. Filter or search to find the user you need, then select the user's name to view the details.

   

5. On the Summary tab, select Reset password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

   

6. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
7. Copy or record the password so you can send it to the user.
8. Ensure the toggle is turned on to force the password change on next sign in.
9. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
10. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Reset password for risky user

1. In the left navigation, select  Security > Risky Users.
2. Filter or search to find the user for who you want to change the password.
3. Select the checkbox for the user.
4. Select Reset Password.

   When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

5. Enter a new password that follows the following complexity rules and select Next:
   • At least eight characters in length
   • At least one special character, one uppercase letter, and one numeric character
6. Copy or record the password so you can send it to the user.
7. Ensure the toggle is turned on to force the password change on next sign in.
8. Review your selections. If you need to make changes, select Back. Otherwise, select Confirm to reset the password.
9. When prompted, select Done.

The password is reset. You are notified when the user completes the action.

Updated: Jan 14, 2025