Recovery Testing

This is an automated service where we will periodically restore data to a secure hosted facility located in the same geographical region as where the backup data is stored.

Choose to run Recovery Testing restore every 14 or 30 days and with each restore, a virtual machine is automatically created. Once the Virtual Machine has been created, we will boot it and create a screenshot to check that the Virtual Machine is bootable, then send this screenshot to the Backup Management Console so that users can check it.

The virtual machines that are created as part of Recovery Testing are purged once the restore is completed and the screenshot taken.

Operating System

Recovery Testing is available on Windows operating systems only (servers and workstations)

Windows versions

Recovery Testing does not support 32-bit architecture


The following requirements must be met:

  • The following must be backed up:
    1. The full System State of the device
    2. The whole system disk – C:\ or another disk that has your operating system and that the OS boots from (the Files and Folders data source)
  • Be logged into the Backup console as a SuperUser
  • You must be within the geographic regions of:
    Geographic Regions
    CanadaNorwayUnited Kingdom
    DenmarkPortugalUnited States
    FranceSouth Africa 
  • You are required to enter the devices encryption key, however, in cases where the device has been installed using Regular Installation of the Backup Manager you will be required to provide the passphrase instead.



  • Only devices with Backup Manager version 17.4 and above are supported for Recovery Testing
  • Software-only devices are not compatible with Recovery Testing
  • Recovery Testing cannot be used on the RMM integrated version of Backup (Managed Online Backup)
  • There is a size restriction of <= 2 TB selected size per device
  • Recovery Testing restores only System State, Files and Folders, and MS SQL
  • Recovery Testing is not available for devices with disabled ‘Virtual disaster recovery’ feature in the assigned product

  • Recovery Testing does not support 32-bit architecture.