N-able Backup: Unknown username/password when adding new storage node in Linux command line

Last Modified

Fri Sep 14 12:08 GMT 2018

Description

  • Can't add a storage node for partner.
  • Error shows wrong username or password however they are confirmed correct.
  • Partner name has a special character in the name, for example, �.

Environment

  • N-able Backup
    • Software-Only partner

Solution

  1. Rename the partner without the special character:
    1. Open the Backup Management Console https://backup.management.
    2. Click Partner Management.
    3. Find Partner in list.
    4. Click pencil icon to edit.
    5. Change name and confirm changes.
  2. Run the Storage Node installer again.