N-able Backup: Recovery Console has stop carrying out restores

Last Modified

Tue Feb 13 16:27 GMT 2018

Description

  • Recovery Console has stop carrying out restores.
  • Recovery Console attempts more restores per day than the number of backups allow.

Environment

  • N-able Backup
  • Recovery Console

Solution

  • Check task manager for multiple BackupFP processes.
  • Should only be one process running.
  1. If there are more running then please stop the Recovery Console service:
    1. Press WinKey+R to open Run.
    2. Type services.msc and click OK.
    3. Right Clickthe Recovery Console Service then click Stop
  2. Now kill all BackupFP processes from Task Manager:
    • Right click the process then click End Task
  3. Start the Recovery Console again by starting the Recovery Console Service:
    • Right Clickthe Recovery Console Service then click Start