N-able Backup: Error received during backup: Attempt to change node name. Error code: 19:1811 (constraint failed)

Last Modified

Mon Sep 28 16:26 GMT 2020

Description

  • Error received during backup: Attempt to change node name. Error code: 19:1811 (constraint failed)

Environment

  • N-able Backup

Solution

  • Possible duplicate file name in directory.
  1. Click Overview in the Backup Manager
  2. In the pop-up, click on the number link under Number of errors
  3. Check the path provided for the file error
    • If you cannot find the path, please enable debug logging and search the logs generated for the 19:1811 error. The file path will be shown alongside the error.
  4. Check path in file system for files with names that are nearly identical (such as difference in case)
    • If you cannot find any, you may want to try excluding the file if it is non-critical.
  • If you cannot find duplicate file names in the location, and the file is a critical file that cannot be excluded from the backup, please contact support via the Need Assistance? option in the top right of the Success Center.