Backup Troubleshooting
N-able Backup: Can I rename a device in Backup Management Console or Cloud Management Console?
Last Modified
Thu May 28 10:36 GMT 2020
Description
- Can I rename a device in the Backup Management Console?
- Can I rename a device in the Cloud Management Console?
Environment
- N-able Backup
- Backup Management Console
- Cloud Management Console
Solution
- Devices in Backup Management Console or Cloud Management Console cannot be renamed
- Renaming device is impossible because combination of device name and password is used to obtain token for cloud authentication
- Token is a part of path within storage nodes and data is strictly attached to path
- If a name change is absolutely necessary a new device needs to be created with the desired name. The old device should not be deleted until you have a satisfactory number of restore points (backup history) for your purposes.
- Note: This additional device will be charged separately so as long as you have both devices on your dashboard you will be charged for each.