N-able Backup: System State backup does not complete

Last Modified

Mon Apr 13 10:06 GMT 2020

Description

  • System State does not complete
  • Error int he logs:
    • "The system cannot find the path specified" on the location: "System State\System Writer\System Files\C:\Windows\systemroot\system32\drivers"

Environment

  • N-able Backup

Solution

  • The path in the error looks like incorrect - C:\Windows\systemroot\system32\drivers. 
    • Usually, it's either C:\Windows\System32\drivers\ or %systemroot%\System32\drivers. 
  • The wrong path is being located by the System State VSS writer in its metadata, and that is why, the error occurs. 
    • Check registry and environment variable for such incorrect path and fix accordingly.
  • To search in the environment variables, use the following one-line command 
    • Set | find /i "C:\Windows\systemroot\system32\drivers"