Backup Troubleshooting

Error "[WebDAV Protocol] Failed to get resource information : OK (200)" found on Backup Overview

Last Modified

Tue Jan 29 20:45 GMT 2019

Description

Error "[WebDAV Protocol] Failed to get resource information : OK (200)"

Environment

N-able Backup

Solution

Check /logs/protocol in the Backup Manager to see if there are any connection issues between the storage nodes and the client:

[2016-02-22 13:13:11.424918] [L] [11364] [0000000001E691A0] * Trying xxx.xxx.xxx.xxx...
[2016-02-22 13:13:11.456918] [L] [11364] [0000000001E691A0] * connected
[2016-02-22 13:13:11.457918] [L] [11364] [0000000001E691A0] * Connected to xxx.xxx.xxx.xxx (xxx.xxx.xxx.xxx) port 443 (#0)
[2016-02-22 13:13:11.521918] [L] [11364] [0000000001E691A0] * subject: C=CA; ST=British Columnbia; L=Vancouver; O=Fortinet; OU=FortiClient; CN=FortiClient; emailAddress=test@fortinet.com

Adjust firewall according to used storage nodes IP ranges
- Check logs to determine which IP addresses/ranges are causing the issue