Error: "Unrecoverable database engine corruption" when loading the Backup Manager

Last Modified

Fri Mar 02 17:50 GMT 2018

Description

  • Restore from the Recovery Console not available.
  • Device information will not load in the Recovery Console.
  • Backup Manager from the Recovery Console loads with Error: 'Unrecoverable database engine corruption'.
  • [2015-09-01 17:09:25.557882] [E] [04408] [DatabaseEngineExceptionHandler] Unable to recover from local storage corruption: "vm" table structure cannot be recognized.. Waiting for external resolution...

Environment

  • N-able Backup
  • N-able RMM

Solution

  • For standalone; update the Backup Manager to the latest version:
    1. Download the Backup Manager.
    2. Run the installer.
    3. Once it completes the Backup Manager will launch automatically.
  • For N-able RMM, update the monitoring agent through your dashboard:
    1. Download agent from dashboard > Agent > Download > Agent v10.7.x or later.
    2. Install on device as in-place upgrade to current agent.