Error: "The specified server cannot perform the requested operation (58)" when seeding to NAS or backing up a network share

Last Modified

Fri Apr 13 15:23 GMT 2018

Description

  • Receiving the following error when enabling seeding: "Failed to get directory attribute: The specified server cannot perform the requested operation."
  • Error: "The specified server cannot perform the requested operation (58)" when backing up a network share.

Environment

  • N-able Backup
  • N-able Backup and Recovery

Solution

  • Ensure device is on same domain as NAS and try again.
  • Check credentials on local device to ensure you are using an account that has full read/write access to share.
    • To set a network location for seeding, credentials must be specified from command prompt with net use to allow for a persistent connection to the network location.
  • If using IP address to connect to share, try UNC path instead.
  • Verify ability to connect to share from computer with net use command:
    • net use \\ip_address\share_name <password> /user:<domain_name\username>