Cove Data Protection Troubleshooting

Enable and disable Backup Manager debug logs

Last Modified

Thur Feb 24 14:07 GMT 2022

To enable debug logging:
1. Stop the Backup Service Controller service
  You may have to stop the BackupFP.exe process manually on Windows devices
2. Open the config.ini file:
  - Linux: /opt/MXB/etc/config.ini
  - macOS: /Library/Application Support/MXB/Backup Manager/config.ini
  - Windows: C:\Program Files\Backup Manager\config.ini
3. Add the following lines to the [Logging] section if it exists, or add the whole section to the bottom of the file:
  [Logging]
  LoggingLevel=Debug
  SingleLogMaxSizeInMb=100
  TotalLogsMaxSizeInMb=2000
4. Save the file
5. Start the Backup Service Controller service
6. Run a backup
7. Once the backup is complete, all logs created will be located at the following location:
  - Linux: /opt/MXB/var/logs/
  - macOS: /Library/Application Support/MXB/Backup Manager/logs/
  - Windows: C:\ProgramData\MXB\Backup Manager\logs\
8. Stop the Management Console service again
9. Take a copy of the System, Application and Event logs and paste them into the above folder
10. Compress this whole folder as a .zip file if sending in to support for analysis
Debug logging can be disabled by removing the lines added to config.ini from step 3.
It is recommended that you keep the Debug logs enabled for the duration of troubleshooting any issues.

Once the issue is resolved, disable Debug logging to save space on the device

Deleting logs will affect the ability to troubleshoot and identify issues that may arise