Standby Image Backup fails with error: The specified network resource or device is no longer available

Last Modified

Wed Sep 12 14:12 GMT 2018

Description

  • Standby Image Backup fails
  • Failed to initialize virtual disk file: IOCTL_DISK_GET_DRIVE_GEOMETRY_EX Error: The specified network resource or device is no longer available.

Environment

  • N-able Backup

Solution

  • Standby Image is a deprecated feature and is no longer supported; use Virtual Disaster Recovery feature instead
  • This is an environmental issue; the Backup Manager cannot access the required drive
  • Open Disk Management and check for unallocated space. If you find any, allocate it.
    • For information on how to check for unallocated space, see this article
  • If that fails then run chkdsk on all drives
    • For information on chkdesk command and parameters, see this article