N-able Backup: All devices under a partner stop initializing with error: Previous initialization attempt failed

Last Modified

Tue Jun 30 13:01 GMT 2020

Description

• All devices under a partner stopped initializing with error: "Previous initialization attempt failed"
  • Logs can be viewed from http://localhost:5000/logs/app

Environment

• N-able Backup

Solution

• Check any geographic blocking: N-able MSP has management servers worldwide which all need to be reached

• Check firewalls are not blocking our IP's
• "cloudbackup.management" should be placed on the allow list on any firewalls or boundary defense
• This issue may also be related to another similar error. For more information, see N-able Backup: backup not initializing on host with error: Authentication Error.