Upgrade Report Manager

Before upgrading to Report Manager 5.0 SP5 make sure:

All requirements are met.
To back up your data so that it is consistent with a date range for both your Report Manager server and your N-able N-central Server.

Upgrade Path

You can upgrade to Report Manager 5.0 SP5 from the following versions of Report Manager:

Log in to the Report Manager server.
Download and run the .exe file from the N-able Resource Center (also known as the NRC) to install Report Manager 5.0 SP5.
1. Log in to the NRC and navigate to the Software Downloads page for Report Manager 5.0 SP5, and click the Report Manager 5.0 SP5 executable.
  1. If you are using Internet Explorer, click Run.
  2. If you are using Firefox, click Save to download the .exe.
2. The Report Manager Requirements Checker will verify that all installation requirements are met. If a previous version of Report Manager is detected, the system will perform an upgrade.
  1. If an earlier, incompatible version is detected, you will receive an error message.
  2. After you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.
After the upgrade is complete, refresh your browser to see changes.
Grant and provide access to users.
Provide access to users by following "Accessing Report Manager" in the online help or by referring to the post-installation steps in the Installation Guide on the NRC.