When things go wrong

Report Parts cause error when testing custom report

Report Parts not Supported

Beginning with Release 5.0, new installations will not include Report Parts. All references from the reports are removed including datasets, structure, tables, and branding.

If you have upgraded to Release 5.0, Reports Parts remain but will not be supported.
Error Messages/Details Solution

You have dragged report parts onto your report and the report returns an error when you try to test.

There may have been an error generating the report part code within the structure of the new report. This is a known bug resulting after an upgrade to SQL Server 2008 R2 SP2 where object names are incorrectly renamed.

There is currently no fix for this. Until available it is recommended to use the standalone version of Report Builder 3.0. This can be downloaded at the following location:

http://www.microsoft.com/en-us/download/details.aspx?id=6116

For more information, refer to Access Report Builder 3.0.

Unable to connect to Report Manager reports through the N-able N-central UI

Error Messages/Details Solution

If you are using Internet Explorer as your browser and you are unable to connect to Report Manager reports through the N-able N-central UI, you may need to configure HTTPS and SSL for Report Manager, or enable Mixed Mode in your browser settings.

Please refer to "Configuring HTTPS and SSL for Report Manager to communicate with N-able N-central" in the topic, Installation Prerequisites

ASP .NET v 4.0 web extensions do not appear in IIS list of ISAPI and CGI Restrictions

Error Messages/Details Solution

ASP .NET v4.0 web extensions will not appear in the list under ISAPI and CGI extensions if .NET 4.0 is installed before configuring the necessary Server Roles for Report Manager.

If.NET 4.0 has not been installed before configuring Server Roles, you will need to do a repair on each of the following .NET 4.0 components:

  • Microsoft .NET Framework 4 Client Profile
  • Microsoft .NET Framework 4 Extended

To do this, go to Control Panel > Programs and Features.

Double-click each of the components mentioned above and select the Repair option.

Installation fails with error message saying Commit phase is failing.

Error Messages/Details Solution

Error 1001. An exception occurred during the Commit phase of the Installation. This exception will be ignored and installation will continue. However, the application might not function correctly after installation is complete. --> Commit returned 1

As a Best Practice, set Event Log to overwrite events as needed.

Open Control Panel > Administrative Tools > Event Viewer > Application and Services Logs > Properties. Select Overwrite events as needed (oldest events first).