Executive Summary Report Parts: Ticket Summary

Report Parts not Supported Beginning with Release 5.0, new installations will not include Report Parts. All references from the reports are removed including datasets, structure, tables, and branding. If you have upgraded to Release 5.0, Reports Parts remain but will not be supported.

The Ticket Summary Report Parts were created from the Executive Summary report and share the same N-able N-central dependencies and configuration details.

For important information about using report parts, please review the topic Report Parts.

Ticket Summary UI Controls

Prompt	Parameter Type	Parameter Name	Hint Help	Data Dep	Visibility Dep
Start Date	Date	StartDate	Specify a start date for the reporting period. The reporting period starts at 12:00 am on the selected start date.
End Date	Date	EndDate	Specify an end date for the reporting period. The reporting period ends at 11:59 pm on the selected end date.
Customer	Customer List	Customer_ID	Select the customer for which you would like to generate the report.
Use Letter Grade	UseLetterScore	Checkbox
Auto-add Summaries Failing a Score of	FailedLimit	DropdownRange
Auto-Add Summary Text	FailedLimitText	Textbox
Scorecard Summary	Per_WorkScorecardText	Textbox
Filter by Queue or Service Board	Checkbox	FilterByQueue	Select the checkbox to display a list of Ticket Queues (Autotask) and Services Boards (ConnectWise) available to you.
Queue or Service Board	Ticket Queue	TicketQueue	Select at least one Queue or Service Board from this list.	Customer List
Filter by Priority	Checkbox	FilterByPriority	Select the checkbox to display a list of ticket priorities available to you.
Priority	Ticket Priority	TicketPriority1	Select at least one Priority from this list.	Customer List