Report Manager Help

KBA45042: Branding images appear with grayscale ghosting

Knowledge Base Article: 45042
Applicable Versions: Report Manager 4.3 SP1
Date Created/Updated: March, 2015

Issue

Images on reports are not appearing as expected: images have grayscale ghosting, images are grayscale, images are doubled.

Solutions

Issues with grayscale ghosting of images are probably due to the use of the CMYK or other non-supported color model. The required color model is RGB. If your image is using a CMYK or some other non-supported color model, you need to change the color model to RGB.

  1. Check the image for the color model and change it in image editing software that supports CMYK (for example, Adobe Photoshop), or use a web-based converter to change the color model.

    Opening the image in an editor that doesn't support CMYK, for example MS Paint and saving will automatically change the color model to RGB.

  2. Re-import the image into Report Manager.
  3. For more information on this issue, refer to the following article:

    4. http://stackoverflow.com/questions/15654779/ssrs-cant-properly-render-some-images-within-pdf