System Check-In service

The System Check-In service monitors roaming devices, such as laptops, to ensure their presence on the network. Their presence is determined by the frequency at which they connect to the network. For an accurate state to be determined, the device must remain connected to the network for the specified scan interval time. 

When System Check-in is first added to a device, the service will be in a Misconfigured state until the device's agent first makes contact with the central server.

During the monitoring process, the central server queries the time of the most recent connection of a device's agent to the network. This is compared to the current time and the resulting difference is then compared to the specified threshold values so that it can be represented by the appropriate state on the status dashboard for the service.

If the time difference between the previous and current connection is within 10 days, the service state is Normal; between 10 and 15 days, Warning; and over 15 days, Failed.

Service TypeCentral server asset
Instances on a Device1
Device ClassServer - Generic, Workstation - Generic, Laptop - Windows, Server - Windows, and Workstation - Windows
Monitored ByCentral server asset
Scan Interval

15 minutes

Status details

Status DetailDescription
System Check-InThe threshold that compares the time difference between the current time and the most recent connection to the specified threshold values.