Reboot Required Service

The Reboot Required service determines whether or not the device requires a reboot. This service looks at three possible sources of reboots:

  • Component Based Servicing (CBS) Reboots
  • Windows Update
  • File Rename Pending

This service is based on data returned from the Reboot Required Automation Manager Policy (AMP), which is included with N-able N-central. This AMP file queries several locations in the registry to determine if a reboot is required:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

Service Details

Service Information
Service TypeAutomation Manager Policy
Supported Systems/ApplicationsWindows devices that have been assigned a Professional node.
Max Instances on each device5
Supported Device classServers – Windows, Workstations – Windows, Laptops - Windows
Monitored byWindows Agent
Scan Interval15 minutes

Troubleshooting

IssueCorrective Action
MisconfiguredPlease check that PowerShell v2.0 (or later) has been installed on the targeted device

Metrics

NameDefault Threshold
CBS Reboot Pending

Normal: False

Failed: True

Windows Update Reboot Required

Normal: False

Failed: True

File Rename Pending (Reboot)

Normal: False

Failed: True