Physical Drive (Intel) service

The Physical Drive (Intel) service monitors the status of the physical drive attached to a supported Intel RAID controller.

The service requires a Drive Identifier. The default configuration for the service identifies the logical drive as 0 but this may not be the correct identifier for all devices. To see the list of available logical drive identifiers, query the device with the SNMP OID.

Special Note

This service operates in conjunction with the vendor-supplied hardware agent and requires SNMP to be configured so that it is accessible from both the N-able N-central Agent and the N-able N-central Probe.

The following are the requirements in order to associate this service with a device:

  • The device must undergo discovery using a Probe-based asset scan.
  • You need to enable SNMP enabled on the device on the Properties tab of the device.
  • Once you enable SNMP for the device, you need to configure a community string. The default community string is public.
Service TypeSNMP
Instances on a Device16
Supported Systems/Applications

Intel RAID controllers SRCSAS18E, SRCSAS144E, SROMBSAS18E, SRCSASJV, SRCSASRB and SRCSATAWB with Intel RAID WEB Console Utility 2.34-00.

Device Class Server - Generic and Server - Windows
Monitored ByWindows agent
Scan Interval5 minutes
Drive IdentifierSpecify the SNMP identifier for the drive. You can obtain the identifier by querying the device with the SNMP OID.


Metric Name OID/CalculationDescription
Physical Drive State1.

The status of the physical drive is mapped as...

  • Normal: 0,24
  • Warning: 2
  • Failed: 1,16,17,20

... where ...

  • 0: Unconfigured - Good
  • 1: Unconfigured - Bad
  • 2: Hot Spare
  • 16: Offline
  • 17: Failed
  • 20: Rebuild
  • 24: Online
Physical Drive State Description1.

Describes the status of the physical drive as one of:

  • Unconfigured - Good
  • Unconfigured - Bad
  • Hot Spare
  • Offline
  • Failed
  • Rebuild
  • Online
Vendor1. The manufacturer of the physical drive.
Model1. model name and/or number of the physical drive.
Capacity1. total capacity of the physical drive in megabytes.