Physical Drive (Dell) service

The Physical Drive (Dell) service monitors the overall status of physical drives attached to Dell servers running Dell OpenManage Server Administrator software.

Special Note

This service operates in conjunction with the vendor-supplied hardware agent and requires SNMP to be configured so that it is accessible from both the N-able N-central Agent and the N-able N-central Probe.

The following are the requirements in order to associate this service with a device:

  • The device must undergo discovery using a Probe-based asset scan.
  • You need to enable SNMP enabled on the device on the Properties tab of the device.
  • Once you enable SNMP for the device, you need to configure a community string. The default community string is public.
Service Type SNMP
Instances on a Device 50
Supported Systems/Applications Dell servers running Dell OpenManage Server Administrator software.
Device Class Server - Generic and Server - Windows
Monitored By Windows probe
Scan Interval 5 minutes
Physical Drive Index The SNMP index of the physical drive. You can obtain the index by querying the device with the SNMP OID.


Metric Name OID/Calculation Description
Drive State Code

An integer value that represents the states of the drive...

  • Normal: 3, 35, 40
  • Warning: 1, 15, 25, 26, 28
  • Failed: 0, 2, 4, 6, 7, 11, 24, 34, 39, 41, 53

... where ...

  • 0: Unknown
  • 1: Ready - Available for use, but no RAID configuration has been assigned.
  • 2: Failed - Not operational.
  • 3: Online - Operational. RAID configuration has been assigned.
  • 4: Offline - The drive is not available to the RAID controller.
  • 6: Degraded - Refers to a fault-tolerant array/virtual disk that has a failed disk.
  • 7: Recovering - Refers to state of recovering from bad blocks on disks.
  • 11: Removed - Indicates that array disk has been removed.
  • 15: Resynching - Indicates one of the following types of disk operations: Transform Type, Reconfiguration, and Check Consistency.
  • 24: Rebuild
  • 25: No Media - CD-ROM or removable disk has no media.
  • 26: Formatting - In the process of formatting.
  • 28: Diagnostics - Diagnostics are running.
  • 34: Predictive failure
  • 35: Initializing:Applies only to virtual disks on PERC, PERC 2/SC, and PERC 2/DC controllers.
  • 39: Foreign
  • 40: Clear
  • 41: Unsupported
  • 53: Incompatible
Make (DriveVendor) The manufacturer of the physical drive.
Model (DriveProductID) The model name and/or number of the physical drive.
Drive Name The name of the array disk as represented in Storage Management.
Drive Spare State

The status of the array disk as a spare.

  • 1: Disk is a member of a virtual disk.
  • 2: Disk is a member of a disk group.
  • 3: Disk is a global hot spare.
  • 4: Disk is a dedicated hot spare.
  • 5: Not a spare.
  • 99: Not applicable.
Drive Status

Severity of the array disk state. This is the combined status of the array disk and its components.

  • 1: Other
  • 2: Unknown
  • 3: OK
  • 4: Non-critical
  • 5: Critical
  • 6: Non-recoverable