Exchange database 2016 service

This service monitors the performance of the Microsoft Exchange server’s database and generates an alert when the database experiences performance issues. By default, this service monitors the Information Store database. You can monitor other databases by specifying a different database name in the Service Details tab of the service.

Service information

Service TypeWMI
Supported Systems/ApplicationsWindows servers running Microsoft Exchange server 2016
Max instances on each device100
Supported device classServers - Windows
Monitored byWindows agent
Scan interval5 minutes


IssueCorrective Action


  • The targeted device is running Microsoft Exchange server 2016.
  • The service is configured with the correct database name.


Default Thresholds
Datbase Page Fault Stalls

Normal: 0-10

Warning: 10-100

Failed: 100+

Database Cache Percent Hit

Normal: 90-100

Warning: 70-89

Failed: 0-68

Log Record Stalls (Transactions/second)Normal: 0-10

Warning: 11-100

Failed: 51+

Log Threads WaitingNormal: 0-10

Warning: 10-50

Failed: 51+


WMI properties queried

The Exchange Database 2016 service queries the Win32_PerfFormattedData_ESE_MSExchangeDatabase WMI class for the following metrics:

  • Databasepagefaultstallspersec
  • Databasecachepercenthit
  • Logrecordstallspersec
  • Logthreadswaiting

No calculations are performed on the metrics gathered by the service. What appears in N-able N-central is identical to what is found in the WMI.