Configure Connect2Help to open specific websites

Add web links to the Connect2Help menu that open a browser and direct users to specific websites. This is useful for providing quick access to customer portals, help desk systems, or internal web resources.

Web links can include variables sourced from N-central and the local device. These variables allow links to open with customer or device-specific context.

Add a website link

  1. In Conect2Help, click Next to select a configuration file.
  2. Click Menu Items > Website.
  3. Enter a Label for the hyperlink in the Tray Tool menu and verify that the Action is Web link - the item will open in a browser.
  4. Enter the Web Address.
  5. Click any relevant Insert variables to be included in the Web Address:
    • PC Name - The DNS name of the device on which the Connect2Help Tray Tool is installed (for example: janedoe.office.n-able.com).
    • Agent ID - Also known as the Appliance ID from the Agent tab in N-able N-central (for example, 2129402391).

    The options listed above are used to insert variables drawn from N-able N-central into URL strings. An example of when these might be useful is when creating a hyperlink for an Attended Remote Control session.

  6. Click Save.

Example use cases

  • Link to a customer portal that opens with the correct customer context

  • Link to a help desk login page

  • Link to a general website, such as http://google.com