Configure Connect2Help to use a default email message
Configure Connect2Help Tray Tool menu items to create email messages with pre-defined recipients, subjects, and content. when the user selects the menu item, the fields are pre-populated information.
- In Conect2Help, click Next to select a configuration file.
- Click Menu Items > Email.
- Enter the Label for the menu item.
- Select an the Action of Mail link - send email with optional attachments.
- Enter the recipient's email address in the To, Cc and Bcc fields. Use semi-colons to separate multiple email addresses.
- Enter the Subject for the email message and any Body text to be included in the message defaults.
- Click Configure email options to configure advanced email settings:
- Include a screen capture of the user's deskptop
- Record and attach problem steps
- Send the email directly using an SNTP server
- Click Test mail to create a test email message to verify your configuration.
- Click Save.