Known Issues

These items for the current version of the N-able N-central software is composed of material issues significantly impacting performance whose cause has been replicated by N-able and where a fix has not yet been released. The list is not exclusive and does not contain items that are under investigation. Any known limitations set forth herein may not impact every customer environment. The N-able N-central software is being provided as it operates today. Any potential modifications, including a specific bug fix or any potential delivery of the same, are not considered part of the current N-able N-central software and are not guaranteed.

Agents & Probes

Description	Bug
Communication issues may be encountered for N-able N-central Probes installed on Windows servers that have multiple NICs. For more information, refer to "KBA20020:ConfiguringAServer WithMultipleNICs"in the online Help.	67778
If you have multiple registry entries for older versions of the Windows agent, one entry will be cleaned up upon upgrade of the agent to 2023.9. If others remain, they will be cleaned up upon agent upgrade to a future version of N-central.	NCCF-163178

Automation Manager

AV Defender and Backup Manager – D2D

Description	Bug
Running Automation Manager Policies created using Automation Manager 1.6 or earlier may result in Failed to create an EndDate ... errors if the Policies are run on a computer using a different date format. This issue does not affect Policies created using Automation Manager 1.7 or later.	65712

Custom Services

Description	Bug
Custom services may appear as misconfigured when the system locale of the device is not set to English. For example, in Portuguese the default decimal in c#/.net is not a period, ".", it is a comma, ",". If you are having this issue, please contact N-able Technical Support.	65288

Core Functionality

Description	Bug
Installing N-able N-central on Servers that have an Nvidia Video Card Due to a bug in CentOS 7 with Nvidia's "Nouveau" driver, installing N-able N-central on servers that have an Nvidia video card may result in the N-able N-central console showing a blank screen, or displaying an Anaconda Installer screen with an error message about the video card driver.	NCCF-11842
If you have the need to use Conditional Access Policies for your Azure AD/Entra ID linked users, there is a known issue that prevents your users from logging in. We have identified a workaround by using Custom (OpenID Connect) instead. To learn more, click HERE.	NCCF-31030
HDM does not work with the "Last 5 Tickets" widget.	NCCF-10855

Dashboards

Description	Bug
Modifying a Dashboard that is associated with a large number of services may cause performance issues when using the Firefox browser.	70326

PSA Integration

Description

Bug

In some instances, tickets closed in PSAs are not being cleared in N-able N-central. This is likely because the ticketing recipient profile in N-able N-central has Do not change the Ticket Status selected (in order to manually configure tickets). Then, when the ticket is removed in the PSA, N-able N-central will not be able to update/resolve the ticket's status and new tickets cannot be created for the same issue. Until a solution is available through the UI for this situation, the work around is to set a Return to Normal status and set a non-used status in the 'updatable statuses' section or set the same status as the return to normal one. This will cause N-able N-central to add a note to the ticket on return to normal but will not alter the ticket's status. This will allow the stale ticket check to remove the ticket from the system.

65620

UI

Description	Bug
When Cove Data Protection is installed on a device, the device details view will not light up the Cove icon in the features row correctly.	NCCF-162108
After re-naming, the Names of files or Registry entries may not be displayed properly in the File System window and the Registry window of the Tools tab when using Internet Explorer.	68149

User Access Management

Description

Bug

When already logged into N-central and a user opens a new tab and browses to N-central from this new tab, the login screen reappears yet the user is already logged in. The left hand navigation is functional.

NCCF-29648