Known Limitations

These items for the current version of the N-able N-central software is composed of material issues significantly impacting performance whose cause has been replicated by N-able and where a fix has not yet been released. The list is not exclusive and does not contain items that are under investigation. Any known limitations set forth herein may not impact every customer environment. The N-able N-central software is being provided as it operates today. Any potential modifications, including a specific bug fix or any potential delivery of the same, are not considered part of the current N-able N-central software and are not guaranteed.

Agents & Probes

Description

Bug

Communication issues may be encountered for N-able N-central Probes installed on Windows servers that have multiple NICs. For more information, refer to "KBA20020: Configuring A Server With Multiple NICs" in the online Help. 67778
There is a known issue on the Mac Agent where the CPU and Memory graphs are not being displayed via Direct Support. This issue is being resolved and will become available in an upcoming release. NCCF-43803

Automation Manager

Description

Bug

Running Automation Manager Policies created using Automation Manager 1.6 or earlier may result in Failed to create an EndDate ... errors if the Policies are run on a computer using a different date format. This issue does not affect Policies created using Automation Manager 1.7 or later. 65712

Custom Services

Description

Bug

Custom services may appear as misconfigured when the system locale of the device is not set to English. For example, in Portuguese the default decimal in c#/.net is not a period, ".", it is a comma, ",". If you are having this issue, please contact N-able Technical Support. 65288

Core Functionality

Description

Bug

Installing N-able N-central on Servers that have an Nvidia Video Card

Due to a bug in CentOS 7 with Nvidia's "Nouveau" driver, installing N-able N-central on servers that have an Nvidia video card may result in the N-able N-central console showing a blank screen, or displaying an Anaconda Installer screen with an error message about the video card driver.

NCCF-11842
HDM does not work with the "Last 5 Tickets" widget. NCCF-10855
Warranty information might be inaccurate when determining the warranty expiry dates of devices that are not located in the USA. NCCF-3649
An issue has been found in 2022.7+ versions where Direct Support functionality is not available for Mac agents, and cannot be turned on for certain Mac device classes. A fix is in progress and will be included in a future release. NCCF-43803
We have recently been made aware of an issue that has existed in N-central since N-central 12.2, where the Asynchronous Restore method will not properly restore historical data. We are actively working on a fix for this, and anticipate this fix being included in a future release of N-central. Until this issue is fixed, we strongly recommend not using the Asynchronous Restore method in production environments or Disaster Recovery situations. Please refer to https://success.n-able.com/kb/nable_n-central/N-central-Asynchronous-Restore-Not-Working for further information. NCCF-43101

Dashboards

Description

Bug

Modifying a Dashboard that is associated with a large number of services may cause performance issues when using the Firefox browser. 70326

PSA Integration

Description

Bug

In some instances, tickets closed in PSAs are not being cleared in N-able N-central. This is likely because the ticketing recipient profile in N-able N-central has Do not change the Ticket Status selected (in order to manually configure tickets). Then, when the ticket is removed in the PSA, N-able N-central will not be able to update/resolve the ticket's status and new tickets cannot be created for the same issue. Until a solution is available through the UI for this situation, the work around is to set a Return to Normal status and set a non-used status in the 'updatable statuses' section or set the same status as the return to normal one. This will cause N-able N-central to add a note to the ticket on return to normal but will not alter the ticket's status. This will allow the stale ticket check to remove the ticket from the system. 65620

UI

Description

Bug

After re-naming, the Names of files or Registry entries may not be displayed properly in the File System window and the Registry window of the Tools tab when using Internet Explorer. 68149

User Access Management

Description

Bug

Login window reappears when new tab is loaded.

When already logged into N-central and a user opens a new tab and browses to N-central from this new tab, the login screen reappears yet the user is already logged in. The left hand navigation is functional.

NCCF-29648