Ports for support

These are the minimum port and IP address requirements for N-able Support to troubleshoot your N-able N-central server. Review these requirements to help Support resolve your issue.

For N-able Technical Support to troubleshoot and diagnose your issue, you will need to permit the following incoming connections to N-able N-central:

• TCP Port 22 (SSH) is used for Remote Control sessions (Web, SSH, Telnet, Custom) and by N-able Support.
• TCP Port 8443 (HTTPS) is used for UI and agent/probe communication.
• TCP Port 443 (HTTPS) is used for UI and agent/probe communication.

The following outbound access is required from your N-able N-central server to troubleshoot it:

• TCP Ports 20, 21 (FTP) for backing up N-able N-central and by N-able Support to update their tools.
• TCP Port 25 (SMTP) for sending email from N-able N-central if not using a local mail relay.
• TCP/UDP Port 53 (DNS) is used for DNS lookups.
• TCP/UDP Port 123 (NTP) to keep the N-able N-central server clock in sync.
• TCP Port 1433 is used by N-able N-central to export data to Report Manager if enabled.