Step 3: Complete post-installation steps

After you have installed N-able N-central, complete the following post-installation checklist.

Check items as they are completed

Verify the version of N-able N-central by signing in and click Help > Version Information. The Associated Upgrades displayed must read Applied-update-2024.1.0.xxx-b1_0_xxx, where xxx is a number.

Verify the network settings and default settings by clicking Administration > Mail Network Settings > Network Setup.

Verify that the user accounts exist and are accessible.

Verify that the customer profiles are complete and accurate.

Verify that the devices are present.

Verify that the services for each device are reporting correctly.

Verify that all of the notification profiles are present.

Verify that the reports generate and display accurate historical data.

At the SO level, perform the following to automatically upgrade all Probes and Agents on your customers' remote computers.

  1. Click Administration > Defaults > Appliance Settings.
  2. Select the Upgrade Windows Probes option as either Never (the Probe software will not ever be upgraded) or Always (the Probe software is always upgraded).
  3. Click Propagate to distribute this configuration setting to existing devices.
  4. Click Reboot device if necessary to automatically restart devices after the Probe software has been upgraded.
  5. Click the Upgrade Agents option as either Never (the Agent software will not ever be upgraded) or Always (the Agent software is always upgraded).
  6. Click Propagate to distribute this configuration setting to existing devices.
  7. Click Reboot device if necessary to automatically restart devices after the Agent software has been upgraded.

You can perform the above procedure for specific Customers/Sites by navigating to the Customer/Site level first. You will have to repeat the procedure for each Customer/Site that you want to automatically upgrade their Windows Probes and Windows Agents.

Once the upgrade procedure has been completed, generate an Agent/Probe Overview report by clicking Reports >Administrative > Agent/Probe Overview in the navigation pane. This will allow you to verify that all probes have been updated.

After upgrading an agent that monitors the Asigra Backup service, you will need to stop the Windows agent services, place the Asigra .DLL files to the agent's bin directory and re-start the Windows agent services.

Upgrade your monitoring software automatically for specific SOs, Customers or Sites:

Upgrade your monitoring software automatically for specific Customers or Sites:

Upgrade your monitoring software automatically for specific devices:

  1. In the navigation pane, click All Devices.
  2. Select the Service Organizations, Customers or Sites, or devices to upgrade.
  3. Click Update Monitoring Software.
  4. In the Upgrade Monitoring Software dialog box, select Now for the monitoring software you want to upgrade from the following:
    • Upgrade Agent
    • Upgrade Backup Manager

Upgrading Endpoint Security on devices will cause them to reboot twice: once after the existing software is removed and again when the new software is installed.

Once the upgrade procedure has been completed, generate a report by clicking:

  • Reports >Status > AV Defender Status