Software requirements

Supported Platforms and Browsers

N-able N-central supports the latest versions of:

  • Internet Explorer®
  • Microsoft Edge®
  • Mozilla Firefox®
  • Google Chrome®

Chrome 42.x does not support NPAPI plugins (including Java and Direct Connect). When you attempt to launch a remote control connection in Chrome 42.x, you will be repeatedly prompted to install Java or the NTRglobal plugin without success.

In the Chrome address bar, type chrome://flags.
Under Enable NPAPI, click Enable.
Restart Chrome.

N-able N-central is not supported on Internet Explorer in Compatibility View mode.

Attended Remote Control and Direct Connect remote control connections are not supported on 64-bit browsers.

Supported Mobile Device Operating Systems

N-able N-central's Mobile Device Management supports iOS and Android devices.

For more information, see Mobile Device Management in the online help.

Remote Control

Remote control connections require the following software on the computers that initiate connections:

  • Java 6 Update 20 or greater

Report Manager

To use Report Manager with N-central, ensure the you upgrade to the latest version of Report Manager.

SNMP Community String

When monitoring the N-able N-central server using SNMP, the community string used for SNMP queries to the server must use N-central_SNMP, not public.