Incident Summary report

The Incident Summary report shows all incidents generated by services. Incidents appear only if they are included in a notification profile and that profile is associated with the relevant devices. An incident occurs when a service changes to a Warning or Failed state.

This report includes:

• A summary table with:

  • Total number of incidents
  • Average time to first and second escalations
  • Average time to acknowledge the first, second, and third notifications
  • Average time to resolve the incident

• A detailed incident table with:

  • When the incident occurred and closed
  • The device and service involved
  • Service state
  • Times of first and second escalations
  • Times when notifications were acknowledged
  • Current status

• A correlated notifications table with:

  • When each correlated notification was triggered and closed
  • Names of child notifications
  • Times of first and second escalations
  • Times when notifications were acknowledged
  • Current status

You can do this procedure only at the Customer or Site level.

To view the report

1. Go to Reports > Events > Incident Summary.

2. From the Period dropdown, select a time range.

3. Choose the Start date and time.

4. Select View Report.

The report opens. You can also email the report or save it to your computer.