Correlated notifications example

In this example, correlated notifications only activate if all of their associated notification profiles are simultaneously active.

For example:

  • If some or all the Helpdesk PCs have a notification, N-able N-central notifies the Helpdesk manager.
  • If some or all of the Development PCs have a notification,N-able N-central notifies the Development manager
  • If some or all of the Lab machines have a notification, N-able N-central notifies the Lab technician.
  • However, if all three notifications are triggered, it could mean a larger issue and therefore the On-Call Network Administrator should be notified.

First, create notifications for each of the different departments.

  1. From either the Customer or SO Level, click Configuration > Monitoring > Notifications.
  2. Click Add Notification.
  3. Enter a name of Helpdesk PCs, and make the Helpdesk Manager the Primary Notification recipient.
  4. Click the Triggers tab, and add the desired services and devices needed to trigger this notification.
  5. Click OK .
  6. Repeat steps 3-6 for the Development PCs and Lab Machines notifications.

Next, create a correlated notification that incorporates the above three individual notifications.

  1. Click Add Correlated Notification.
  2. Enter the name Multi-Failure Correlated Escalation, and select the On-call Network Administrator the Primary Notification recipient.
  3. If desired, select Suppress Child Notifications. This prevents further notifications from being sent to the recipients of the Child notifications.
  4. In the Associate Notification Profiles area, select the notifications that you would like to associate. In this case, select Helpdesk PCs, Development PCs and Lab Machines.
  5. Click Save.