Set up RAID monitoring

Configure N-able N-central to monitor the RAID configuration on a server. Setting up this monitoring type involves setting up the SNMP service on the RAID server, then configuring N-able N-central.

Set up the RAID server

Ensure management software is installed on the server.

  1. RDP/Direct Connect to the server to be monitored.
  2. Goo to SERVICES.MSC, and locate the SNMP service.
  3. If the SNMP service is missing, you must add it and reboot the server.

  4. Open the SNMP service properties, and ensure it is set to accept Any host, and the Read-Only community is public or whatever name you are using in N-able N-central.
  5. Restart the SNMP service.

Configure monitoring in N-able N-central

  1. Click Actions > Run a Discovery and enter the server's IP address.
  2. Click the SNMP Settings tab and select the profile. Ensure your SNMP community string matches what was set above.
  3. Click Finish.
  4. N-able N-central begins searching for servers with the specified IP address(es).

  5. Click Views > All Devices, click the name of the device and click Add TaskUpdate Asset Info .
  6. Click MonitoringService Template tab and reapply the HP/Dell Servers template. This adds the RAID status and Physical Drive status.
  7. If this is an HP device, and things are still not working, you may need to reinstall HP Insight Manager and repeat this process.

Dell RAID device troubleshooting

If you have problems with RAID monitoring on a Dell device, this maybe because the RAID card does not use a battery, and the service is looking for one. To correct this, switch the default RAID Status (Dell) service for the Dell – Raid (No battery) service.

  1. Go to the N-able Resource Center Custom Monitoring page.
  2. Download the RAID Status (Dell) - No Battery service by right-click on the file name.
  3. In N-able N-central, click Administration > Service ManagementCustom Services, and click Import.
  4. Browse to the location of the file you downloaded on the previous step, and click Import Custom Service.
  5. Click Views > All Devices and click on the device name.
  6. Click Monitoring > Status tab, and click Add and add one instance of the uploaded service to the device.
  7. Click Apply.
  8. Click on the original RAID service in the services list and copy the name of the Raid Controller, found on the Service Details tab.
  9. Click on the replacement RAID service and paste the name of the Raid Controller on the Service Details tab.
  10. Delete the original RAID service and click Refresh

The services will begin to pull new data.