Add services

Services are composed of metrics that monitor one aspect of a device. N-able N-central services monitor customer devices, generate email alerts and PSA tickets, and enable technicians to view the status of devices and troubleshoot errors.

When adding services, N-able N-central lists the services that are available based on the device's class, monitoring options, and the selected monitoring probe.

If a Workstation - Generic and a Workstation - Windows are selected, only the services that can be monitored by both types of device classes will be listed.

When adding services to multiple devices, N-able N-central lists only the services that are available to all of the selected devices based on the device class, monitoring options, and selected monitoring probe. The number of instances displayed for each service is based on the lowest number remaining for all of the devices.

  1. Click ViewsAll Devices.
  2. Select the check box next to the device or devices to add services to.
  3. Click Add Services.
  4. Select the Monitoring Appliance.

    If you are adding services to more than one device, only the services available to all of the devices appear.

  5. Specify the number of Instances for each service.
  6. Click Apply.

The services are added to the device. If any of the selected services could not be added to all of the devices, a System Error screen displays those services. Ensure that the service's information appears on the Service Details tab and the Thresholds tab is accurate. Only services that have been enabled can be monitored on the status dashboards.

Asigra backup service

For the Backup Exec and Asigra Backup services, the Discovered Jobs screen will appears after clicking Apply. Select the check box next to the discovered backup jobs you want to monitor.