Manage devices classified as "other"

During the discovery process the local probe identifies any network device with an IP address and classifies them based on available SNMP or WMI data. When the probe cannot find any information, it classifies the device as "Other". The only service added to these devices, Connectivity, will fail every time the device goes offline or leaves the environment. Responding to alerts for an "Other" device can present challenges for your technical team, as they may struggle to determine the appropriate course of action.

When you encounter a device categorized as "Other", it is best to identify the device and update the information in N-able N-central.

Remove any devices that may have been accidentally imported. If you do not know what they are, and you are not obligated to monitor them, you should consider removing these unnecessary devices. They can always be re-added later.

1. Click Views > All Devices.
2. Click Filter, and select Other from the drop-down list box.
3. Click the device in the Name column. This may simply be an IP address.
4. Click Settings > Properties.
5. Click the check box for Use Discovered Name. The Given Name field becomes editable.
6. Enter a descriptive name for the device.
7. Select a Device Class from the drop-down list box.
8. Click Save.

N-able N-central updates the information in its database for the device. The device will not appear in the All Devices list, because the Filter is still set to "Other". Click Filter and select No Filter from the Filter drop-down list box. The updated device will now appear in the device list.