Activate N-able N-central

Your N-able N-central server includes an initial 30-day activation, enabling you to start your deployment immediately.

After 30 days you will need to activate N-able N-central to be able to log in to the server.

Before activating N-able N-central, ensure that TCP ports 22, 80, 443, and, 10000 are accessible to the server over the Internet and your N-able N-central server has a publicly accessible IP address.

Contact N-able to activate your N-able N-central server using the Self Service Portal at http://www.n-able.com/support or by calling 1-866-302-4689 in North America or 00-800-6225-3000 internationally.

After activation, you will receive an email from N-able with your Company ID and additional information and instructions.

To purchase licenses for N-able N-central features, contact your Channel Sales representative (CS). You can look up your CS and their contact information in the N-able Resource Center under My Account. You can also send an email to n-able-salesgroup@N-able.com.

During the initial 30-day period, some features of your N-able N-central server will not be available, including:

  • branding,
  • server backups,
  • uploading custom services, and
  • integration with Report Manager.

Until activation, N-able N-central has the following limits:

  • 500 Essential licenses,
  • 500 Professional licenses,
  • 20 customers/sites,
  • 5 mobile devices,
  • 1 service organization,
  • 50 probes,
  • 100 Essential Mode Patch Management licenses, and
  • 100 third party patch management licenses.

How to activate your N-central server

It is required to activate the N-central server with a permanent license key to continue using the software. This can be done within the N-central Administrator Console (NAC). The NAC is a separate interface that allows Product Administrators to configure and manage N-central Server settings. This portal can only be accessed by the Product Administrator account and the Support account.

  1. Go to System Settings > N-central Server >License Key.

  2. Click Re-Activate.

  3. Copy all content in the License Request field, including the BEGIN LICENSE REQUEST and the END LICENSE REQUEST lines.

  4. Add the License Request as a case comment in the provisioning case. You will receive an email with the license key.

  5. Copy the contents, including the BEGIN LICENSE KEY and END LICENSE KEY lines and paste in the License Key text box.

  6. Click Re-Activate.