Introduction

Managed Service Providers (MSPs) and IT professionals face mounting challenges in securing and managing diverse client environments. N-able N-central is a robust Remote Monitoring and Management (RMM) platform purpose-built to address these demands. It empowers MSPs and IT Pros to proactively monitor, automate, and secure IT infrastructures across workstations, servers, mobile devices, and network equipment from leading manufacturers.

Designed for flexibility, N-central supports both on-premises and cloud-hosted deployments, enabling organizations to tailor their approach based on operational needs and security requirements. Its modular architecture ensures scalability, allowing service providers to manage thousands of endpoints efficiently while maintaining high performance and reliability.

Security is foundational to N-central’s design. The platform integrates advanced features such as Zero Trust access controls, multi-tenancy, encrypted communications, and vulnerability management to safeguard client systems and ensure compliance with industry standards.

N-central also plays a strategic role within the broader N-able Ecoverse—a unified, cloud-native ecosystem that brings together cybersecurity, data protection, and IT management solutions. Through shared APIs, centralized identity management, and seamless integration with tools like Cove Data Protection and Adlumin MDR, Ecoverse enhances operational resilience and simplifies service delivery for modern MSPs.

About N-able Ecoverse

N-able Ecoverse is an evolving, cloud-native platform designed to unify N-able cybersecurity, data protection, and management offerings such as N-central, Cove Data Protection, and Adlumin MDR all within a cohesive ecosystem. Currently in progress, Ecoverse aims to deliver seamless integration across services through a shared API architecture, centralized identity and access management, and support for features like single sign-on (SSO) and federated authentication. Built with scalability and resilience in mind, Ecoverse is being developed in alignment with Zero Trust principles and will support compliance with standards like CMMC. It lays the foundation for a secure, modular, and extensible platform experience tailored to the needs of modern MSPs and IT Pros.

Purpose

The purpose of this document is to provide a comprehensive overview of the security architecture of N-able N-central. This document aims to inform MSPs and IT Pros about the security features, protocols, and best practices embedded within the N-able N-central solution. By understanding the security architecture, stakeholders can better appreciate how the solution safeguards client systems, ensures compliance with industry standards, and mitigates potential security risks.

Target Audience

This document is intended for MSPs and IT Pros who are responsible for the deployment, management, and support of remote monitoring and management solutions within their client organizations. The target audience includes:

  • IT Managers and Directors: Individuals overseeing IT operations and strategy within MSPs and IT Pros, who need to understand the security capabilities and benefits of N-able N-central.

  • System Administrators: Professionals within MSPs and IT Pros responsible for the day-to-day management and maintenance of client IT systems, who require detailed knowledge of the solution's security architecture to ensure system integrity and protection.

  • Security and Compliance Analysts: Experts within MSPs and IT Pros focused on identifying and mitigating security threats, as well as ensuring that organizational practices meet regulatory requirements. They need to understand how N-able N-central addresses potential vulnerabilities, ensures robust system security, and supports compliance with data protection standards.

  • Technical Support Engineers: Personnel within MSPs and IT Pros providing frontline support to customers, who need to be familiar with the solution's security features and troubleshooting procedures.

By addressing the needs and concerns of these key stakeholders, this document aims to facilitate informed decision-making and effective implementation of the N-central security measures within diverse client IT environments.