Introduction

N-central, developed by N-able, is a robust Remote Monitoring and Management (RMM) platform designed to MSPs and IT Pros efficiently manage and secure their clients' IT environments. The platform supports both on-premises and hosted deployment options, providing flexibility to meet the unique needs of different organizations. Its architecture is built to handle diverse network infrastructures, ensuring seamless integration and scalability.

The platform supports a wide range of devices, including workstations, servers, mobile devices, and network equipment from various manufacturers like Dell, HP, Cisco and Fortinet. This extensive device support ensures comprehensive network management and monitoring.

N-central includes detailed views of network paths and device statuses, enabling proactive monitoring and quick identification of potential issues. The platform's asset discovery feature helps MSPs and IT Pros keep track of all devices within a network, ensuring comprehensive coverage and management. Additionally, N-central integrates with various third-party tools and systems, enhancing its functionality and allowing for a more customized IT management experience.

The platform is designed with scalability in mind, allowing MSPs and IT Pros to manage multiple clients and large networks efficiently. N-central's modular design enables MSPs and IT Pros to add or remove features as needed, ensuring that the platform can grow and adapt to changing business requirements. This flexibility makes N-central an ideal choice for MSPs and IT Pros looking to streamline their operations and deliver consistent, high-quality service to their clients.

About N-able Ecoverse

N-able Ecoverse is an evolving, cloud-native platform designed to unify N-able cybersecurity, data protection, and management offerings such as N-central, Cove Data Protection, and Adlumin MDR all within a cohesive ecosystem. Currently in progress, Ecoverse aims to deliver seamless integration across services through a shared API architecture, centralized identity and access management, and support for features like single sign-on (SSO) and federated authentication. Built with scalability and resilience in mind, Ecoverse is being developed in alignment with Zero Trust principles and will support compliance with standards like CMMC. It lays the foundation for a secure, modular, and extensible platform experience tailored to the needs of modern MSPs and IT Pros.

Purpose

The purpose of this document is to provide a comprehensive overview of the security architecture of N-able N-central. This document aims to inform MSPs and IT Pros about the security features, protocols, and best practices embedded within the N-able N-central solution. By understanding the security architecture, stakeholders can better appreciate how the solution safeguards client systems, ensures compliance with industry standards, and mitigates potential security risks.

Target Audience

This document is intended for MSPs and IT Pros who are responsible for the deployment, management, and support of remote monitoring and management solutions within their client organizations. The target audience includes:

  • IT Managers and Directors: Individuals overseeing IT operations and strategy within MSPs and IT Pros, who need to understand the security capabilities and benefits of N-able N-central.

  • System Administrators: Professionals within MSPs and IT Pros responsible for the day-to-day management and maintenance of client IT systems, who require detailed knowledge of the solution's security architecture to ensure system integrity and protection.

  • Security and Compliance Analysts: Experts within MSPs and IT Pros focused on identifying and mitigating security threats, as well as ensuring that organizational practices meet regulatory requirements. They need to understand how N-able N-central addresses potential vulnerabilities, ensures robust system security, and supports compliance with data protection standards.

  • Technical Support Engineers: Personnel within MSPs and IT Pros providing frontline support to customers, who need to be familiar with the solution's security features and troubleshooting procedures.

By addressing the needs and concerns of these key stakeholders, this document aims to facilitate informed decision-making and effective implementation of N-able N-central's security measures within diverse client IT environments.