Provision an iOS mobile device

After an iOS mobile device is added to N-central, the device holder receives a Mobile Device Provisioning email that contains the information required to provision the mobile device.

Until a device holder provisions their mobile device, it reports as an unregistered mobile device, and the operating system and the device type is not displayed in the Mobile Devices tab.

When the device holder selects the link in the email or SMS text to provision the device, they are automatically offered the version applicable to their device to download.

To provision an iOS mobile device:

For Apple iOS we retrieve the required provisioning files via the Apple Push Notification Service (APNS). You will need to have added an Apple Push Notification Certificate, as per Add a new Apple Push Certificate.

  1. In the left-hand navigation menu, click Configuration > Mobile > Invitations.
  2. Click Add.

    3. If there is no DMA certificate set up for that customer or Account, then a warning will appear.

  3. Complete the Add Invitation Job form:

    1. Select customer and site if required.

    2. Fill in name and description for the Invitation Job.

    3. Click Add to add email recipient(s).

      4. Change # of Invite Registrations to increase or decrease number of mobiles that can be added from that email recipient.

    4. Set the invite expiration.

    5. Click Save.

  4. Email recipients will get an email with a link to install a profile. User will need to access the link from a Mobile device.

  5. Click Download Profile > Allow to download the Mobile Device Management configuration profile.

  6. When the download completes, review the message and click Close.

  7. Go to Settings > General > Profiles & Device Management (for iOS 16 go to Settings > General > VPN & Device Management) and select the Mobile Device Management profile.

  8. Review the profile information and select Install.

  9. Enter your authentication method when prompted.

  10. Review the Apple Root Certificate and Mobile Device Management warning message and click Install.

  11. After reading the Remote Management message, click Trust.

  12. Click Done when the profile installs to exit out of the Mobile Device Management dialog.

After the MDM is successfully installed, the device should appear under All Devices > Mobile Devices.

Apple iOS only supports one Mobile Device Management (MDM) solution at a time. If a third-party MDM product is already installed on a device, an error message is displayed and our MDM profile does not install.

To remove the competing MDM product profile, go to Settings > General > Profiles & Device Management (for iOS 16 go to Settings > General > VPN & Device Management) to select the profile and remove it.

Please note, we are not responsible for the content of external sites or products.

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