Send commands to macOS and iOS

Commands can be sent to Device Management for Apple enrolled macOS and iOS devices directly from the Dashboard. When the device receives the command, the action is completed, and the results are returned to the Dashboard where they can be viewed in the Command History tab.

Commands are queued for processing if the device does not have an internet connection or is turned-off when the command is sent.

To send a command to a device:

In the left-hand navigation menu, click All Devices.
Click the checkbox(es) next to the device(s).
From the top menu, click DMA > Commands.
Select the required command to issue to the selected device.

Available commands

macOS commands

Command	Resulting action
Lock Device	Remotely locks the workstation with a one-time PIN code.
Restart Device	Immediately restarts the workstation.
Remote Wipe	Locks and then erases all data on the device. When prompted, enter your Dashboard password to confirm the wipe command. The device locks after it receives the command and begins to wipe its contents. To unlock the device after wiped, use the six digit system PIN displayed in the Dashboard. Record this password as it is only displayed when issuing the command to the device and after you navigate away from the dialog the PIN is no longer accessible.
Update Device Information	Refreshes the device asset information in the Dashboard.
Shutdown Device	Immediately shuts down the device.
Command History	Brings up list of commands sent to device.

iOS commands

Command	Resulting action
Clear Passcode	Removes the passcode from the device.
Instant Restart	Immediately restarts the iOS device.
Lock Device	Remotely locks the device to prevent access.
Remote Wipe	Erases all data, including any attached SD cards, by resetting the device back to its factory default settings. When prompted, enter your Dashboard password to confirm.
Shutdown Device	Immediately shuts down the device.
Update Device Information	Refreshes the device asset information in the Dashboard.