Increase the logging level of the agent or probe

You can increase the logging level to help in troubleshooting more complicated issues that require you to send a copy of logs to Technical Support.

Windows agent

1. Click Views > All Devices.
2. Click the device name for which you want to increase the logging level.
3. Click on the Settings tab, then Local Agent.
4. Click on the drop-down menu for the Log Level field, and choose the required alerts.

   1. Critical Errors Only: Only critical errors are logged.

   2. All Errors: All of the errors are logged.

   3. Normal: Basic information on the errors and messages are logged.

   4. More Detail: Detailed information on the errors and messages are logged.

   5. Most Detail: A full account of the errors and messages are logged. This level should only be used when debugging or troubleshooting.

5. Click Save.

Windows probe

1. Click Administration > Probes.
2. Click the probe name for which you want to increase the logging level.
3. Click the System Communication tab
4. Click on the drop-down menu for the Log Level field, and choose 5 - Most Detail
5. Click Save.