Increase the logging level of the agent or probe

You can increase the logging level to help in troubleshooting more complicated issues that require you to send a copy of logs to Technical Support.

Windows agent

1. Click Views > All Devices.
2. Click the device name you want to increase the logging level.
3. Click on the Settings tab, then Local Agent.
4. Click on the drop-down menu for the Log Level field, and choose 5 - Most Detail
5. Click Save.

Windows probe

1. Click Administration > Probe.
2. Click the System Communication tab
3. Click on the drop-down menu for the Log Level field, and choose 5 - Most Detail
4. Click Save.