Use generic system installation of Mac agent

You are able to install the Mac agent using a generic system installation method that occurs at the System level in N-able N-central.

You may encounter an error message when you install a macOS agent against a server when a certificate has no hostname or it has an insecure signature algorithm. With OpenSSL library 1.1.1, the error message indicates that the certificate has failed (Main – Soap connection failed with error code: 10 (certificate has expired)) This is not the case.

You need a device's agent activation key to install the agent software. You can find the activation key by navigating to the All Devices view and clicking on the name of the device. In Device Details, click Settings > Local Agent. Next to Activation Key, click Get Activation Key then Copy Activation Key.

  1. Click Actions > Download Agent/Probe.
  2. Click Get Registration Token.
  3. Under System Agent/Probe, click macOS Agent and select a location to download the DMG file.
  4. Once the install file has downloaded, navigate to the downloaded file location.
  5. Double-click the DMG file and follow the instructions on the Installer screen.
  6. When prompted, enter either the activation key or customer name and ID (Access Code).

    The Customer ID can be found by clicking Administration > Customer/Sites. You will find a list of all the Customer Sites in N-able N-central together with the Access Code (the Customer ID).